FAQ's

We have a dedicated booking system that allows you to register your child, give all the information that we need and communicate any additional information here.  If you have any questions, you can reach us at hello@pitterpatterplay.co.uk.

A full list of our fees for all of our provision can be found HERE

Pitter Patter Play uses the Famly App in all settings. For more information and to book a space, you can click the link HERE.

We comply with all CIW regulations and have at least 1 adult to every 8 children.

Example activities can be viewed here, we have a child-led policy and this means that we provide a variety of activities but that the children have a choice and voice in what they do. We are not a homework club and we are not an extension of the school curriculum. Our primary focus is on the well-being of children and giving them the space, time, and permission to play freely.

You can request to cancel a space 7 days or more in advance.  If we can fill the space we will provide a credit against your next invoice.

We provide a snack at 4.15pm and this is included in the price.  We politely request that you do not send additional food with your child.  Please do send a labelled water bottle that we will refill during the session. A weekly menu will be published in advance and all allergies/dietary requirements should be recorded during the sign-up process.

We accept all of the above. When you create a reservation, you will receive all of the details you need to set this up. Please be aware that you are responsible for payment for any difference between funding and actual cost.

We only accept payment by these methods when using funding (childcare offer, tax free childcare, tax credits or childcare vouchers) and you will receive an invoice for this. Please note that sessions are payable in advance irrespective of payment method. All non-funded spaces must be paid in full via the Cheqdin app.

If you allow notifications from the Cheqdin app then you will receive diary invitations for your bookings, real-time notifications of sign-in and sign-out, menu, photographs/updates and minor incident reports.  Any major incident report would be communicated by telephone by the leader to those listed on the emergency contact form.  You will be able to communicate with us via the app.  An emergency number will also be available for phone calls only.

So that care of the children remains our primary focus we ask that you communicate any non-urgent updates via the app.  An emergency number will also be available for phone calls only during club hours, this will be communicated with you on sign up.  Outside of club hours, please contact us at hello@pitterpatterplay.co.uk

Your child will be brought to the setting by a member of school staff and will be signed into the setting by a member of our staff via the app.  You will receive a notification via the app if you have this enabled.

During sign up you will be asked to give the details of all people that would be allowed to collect your child.  For safety reasons any changes to this must be registered through the app.  Please collect your child on time, it is our policy to charge for late collections.  Further details can be found in our Collection of Children policy.

If there is anything you would like to speak to us about, please get in touch with us at hello@pitterpatterplay.co.uk or fill in the form located on our Contact Us page.

Yes, our holiday clubs are open to all children aged 3-11 irrespective of the school they attend!

We have a dedicated booking system that allows you to register your child, give all the information that we need and communicate any additional information HERE.  If you have any questions though, you can reach us at hello@pitterpatterplay.co.uk.  If you already attend one of our after-school clubs you do not need to register again and can select the venue you require for holiday club.

A full list of our fees for all of our provision can be found here HERE

Pitter Patter Play uses the Famly App in all settings. For more information and to book a space, you can click the link HERE.

We comply with all CIW regulations and have at least 1 adult to every 8 children.

You can request to cancel a space 7 days or more in advance.  If we can fill the space we will provide a credit against your next invoice.

Example activities can be viewed here, we have a child-led policy and this means that we provide a variety of activities but that the children have a choice and voice in what they do.  We are not a homework club and we are not an extension of the school curriculum.  Our primary focus is on the wellbeing of children and giving them the space, time, and permission to play freely.

Please provide a healthy packed lunch and water in a labelled bottle that can be topped up as required. We provide a snack mid morning and mid afternoon and this is included in the price.  A menu will be publicised in advance and all allergies/dietary requirements should be recorded during the sign-up process. Some clubs will operate a breakfast club bookable through the Cheqdin system as an add on service.

We accept all of the above. When you create a reservation, you will receive all of the details you need to set this up. Please be aware that you are responsible for payment for any difference between funding and actual cost.

We only accept payment by these methods when using funding (childcare offer, tax free childcare, tax credits or childcare vouchers) and you will recieve an invoice for this. Please note that sessions are payable in advance irrespective of payment method. All non-funded spaces must be paid in full via the Cheqdin app.

If you allow notifications from the Cheqdin app then you will receive diary invitations for your bookings, real-time notifications of sign-in and sign-out, menu, photographs/updates and minor incident reports.  Any major incident report would be communicated by telephone by the leader to those listed on the emergency contact form.  You will be able to communicate with us via the app.  An emergency number will also be available for phone calls only.

So that care of the children remains our primary focus we ask that you communicate any non-urgent updates via the app.  An emergency number will also be available for phone calls only during club hours, this will be communicated with you on sign up.  Outside of club hours, please contact us at hello@pitterpatterplay.co.uk

Please remain with your child/ren until they have been signed in on the app.  We aim to get everyone signed in as swiftly as possible, please help us by making sure your details are updated in the app on a regular basis. Please do not send unaccompanied children to the setting as this is a safeguarding issue.  As per our policy, children must be signed in and out by a responsible person listed on the app.

During sign up you will be asked to give the details of all people that would be allowed to collect your child.  For safety reasons any changes to this must be registered through the app.  Please collect your child on time, it is our policy to charge for late collections.  Further details can be found in our Collection of Children policy.

If there is anything you would like to speak to us about, please get in touch with us at hello@pitterpatterplay.co.uk or fill in the form located on our Contact Us page.