After school club - FAQ's

We have a dedicated booking system that allows you to register your child, give all the information that we need and communicate any additional information here.  If you have any questions, you can reach us at hello@pitterpatterplay.co.uk.

A full list of our fees for all of our provision can be found here (link to follow)

Once you have signed up, and we have your completed paperwork, you will be able to book by logging into our page on Cheqdin.  You can access the link here (link to booking page). The fee is payable at time of booking, and you can manage regular and ad-hoc spaces through the app.

We comply with all CIW regulations and have at least 1 adult to every 8 children.

You can request to cancel a space 7 days or more in advance.  If we can fill the space we will provide a credit against your next invoice.

We provide a snack at 4.15pm and this is included in the price.  We politely request that you do not send additional food with your child.  Please do send a labelled water bottle that we will refill during the session. A weekly menu will be published in advance and all allergies/dietary requirements should be recorded during the sign-up process.

We accept all of the above. When you create a reservation, you will receive all of the details you need to set this up. Please be aware that you are responsible for payment for any difference between funding and actual cost.

We use a fully automated booking system through Cheqdin and as the payment is what completes the booking we do not accept other payment methods. The system can process bookings and payments for ad-hoc sessions that are outside of your usual booking pattern.

If you allow notifications from the Cheqdin app then you will receive diary invitations for your bookings, real-time notifications of sign-in and sign-out, menu, photographs/updates and minor incident reports.  Any major incident report would be communicated by telephone by the leader to those listed on the emergency contact form.  You will be able to communicate with us via the app.  An emergency number will also be available for phone calls only.

So that care of the children remains our primary focus we ask that you communicate any non-urgent updates via the app.  An emergency number will also be available for phone calls only during club hours, this will be communicated with you on sign up.  Outside of club hours, please contact us at hello@pitterpatterplay.co.uk

Your child will be brought to the setting by a member of school staff and will be signed into the setting by a member of our staff via the app.  You will receive a notification via the app if you have this enabled.

During sign up you will be asked to give the details of all people that would be allowed to collect your child.  For safety reasons any changes to this must be registered through the app.  Please collect your child on time, it is our policy to charge for late collections.  Further details can be found in our Collection of Children policy.

If there is anything you would like to speak to us about, please get in touch with us at hello@pitterpatterplay.co.uk